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Frequently Asked Questions
ITEM PRICing Item pricing shown will be valid if you place your order within 30 days from the date the item was added to your cart. After 30 days, the price will be recalculated at the time your order is placed. Please note comments regarding exchange rates below.
What payment methods can I use? You can pay in a variety of ways, including billing on account, Visa or Master Card credit card payment or company cheque (on pickup orders only). When will I get my items? We normally review and process all orders on the day they are recieved (during normal business hours). Once processed, we will contact you with shipping options and costs. How Do I Know Shipping Costs? Shipping industrial tires is difficult to calculate due to the weight. We always try several sources and contact you with the options before we complete your order.	What is Brunette Tire's refund policy? If you are not satisfied with your purchase, or have ordered the incorrect size, you may be eligible to return or exchange the items. Learn more about Returns & Refunds. We are a equipment dealer. How can I get special prices for reselling your products? If you are setting up a new account, indicate you are a reseller and we will contact you to further discuss the options. Exchange Rates Exchange rates are recalculated at the time of placing order and are shown here only as an estimation based on the current rates when the item was added to your list. Additional fees may be applied by your credit card company.
For other questions, review our store policy, or please contact us: Tel: (604) 468-4300 Toll Free: 1(800) 661-5662