Returns & Refunds

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Please read the following policies before purchasing from this website.

At Brunette Tire, we strive for complete customer satisfaction. If for any reason you are not fully satisfied with your purchase, simply notify us within 7 days of receipt of your order and request a return following the return policy outlined below.

Notify Us of Your Return

In order to facilitate the return process, please contact us by e-mail at sales@brunettetire.com . Please make sure to include your name, invoice number, and the reason for the return.

If you need to return a product, please request an RMA (Returned Material Authorization) tracking number. Please reference this number on all packages and correspondence regarding your return. Credits will only be issued after the product has been returned and inspection at our warehouse. This RMA is valid for thirty (30) days from issue date –you have 30 days to have the product shipped to us for inspection.

All returns require an RMA number. Please contact your local representative prior to returning product. Returns will be authorized in accordance with the following policy:

Stock and Non-Stock Returns

Stock and Non-Stock returns must be made within thirty (30) days of the invoice date. Authorization for returns is at the sole discretion of Brunette Tire. A return credit will only be issued after we receive and inspect the product. Product must be new and unused. Damage due to incorrect tire mounting or other installation problems are not considered a valid Stock or Non-Stock return.

Warranty Returns

Products to be returned must be within the applicable warranty period (normally 90 days). Damage due to incorrect tire mounting or other installation problems are not valid warranty claims. Items must be returned to our warehouse for inspection and to validate a warranty claim. The customer may request that a replacement be sent immediately. The replacement product will be billed to the customer’s account in accordance with our standard payment terms. Then, once a final decision on the return is made, a credit will be issued if the warranty claim is allowed.

Labour is not a warranty item and any labour provided by Brunette Tire is not included in any warranty returns.

Non-Warranty Returns

If the customer wishes to return a product for repair that is no longer within the warranty period, or for damage not covered by the warranty, the sales representative will advise the customer of the estimated cost of the repair or replace the product.

Non-Cancelable/ Non-Returnable /Custom Order Returns

The return of all non-cancelable, non-returnable, custom order parts is subject to acceptance by the original manufacturer. Defective custom order returns will only be allowed based on the manufacturer’s acceptance. However, under no circumstances will credit be given without manufacturer authorization. If deemed allowable, the product will be sent to the manufacturer for repair or replacement, at their option.

Transportation Charges

The customer is responsible for all transportation, insurance, duties and other similar charges for all returned product and must ensure that the product is appropriately packaged. Shipping damages, resulting from improper packaging will be the customer’s responsibility.